Mission
Michigan 2-1-1 connects people with information and resources to build healthy, safe
communities

Vision
Michigan 2-1-1 builds stronger communities day to day and in times of emergency by:

• Promoting self reliance in reaching community resources
• Fostering civic engagement
• Providing real-time information on health and human service needs, met and unmet, in the community.

Values
Our guiding principles call for our work to be:

• Standards based. Reliable, accurate and consistent community resource information delivery.
• Efficient and cost effective. Coordinated statewide system that is a universal access point for multiple needs reducing duplication while increasing access to community resources.
• Customer focused. Dedicated to listening, understanding and helping people connect to services that truly meet their needs.
• Individualized. Personal, confidential interaction with knowledgeable staff that will respect and respond to cultural differences.
• Accessible. Available 24X7 to all including those with sensory impairments or limited knowledge of English.
• Supported. Government, business and the not-for-profit sector play important roles as active partners.
• Community-based. Information collected and updated on a timely basis by those who are most familiar with local resources.
• Accountable. Accurate call statistics that identify health and human service needs and help quantify effective solutions for healthy and safe communities.