Mission
Michigan 2-1-1 connects people with information and resources to build healthy, safe
communities
Vision
Michigan 2-1-1 builds stronger communities day to day and in times of emergency by:
- Promoting self reliance in reaching community resources
- Fostering civic engagement
- Providing real-time information on health and human service needs, met and unmet, in the community.
Values
Our guiding principles call for our work to be:
- Standards based. Reliable, accurate and consistent community resource information delivery.
- Efficient and cost effective. Coordinated statewide system that is a universal access point for multiple needs reducing duplication while increasing access to community resources.
- Customer focused. Dedicated to listening, understanding and helping people connect to services that truly meet their needs.
- Individualized. Personal, confidential interaction with knowledgeable staff that will respect and respond to cultural differences.
- Accessible. Available 24X7 to all including those with sensory impairments or limited knowledge of English.
- Supported. Government, business and the not-for-profit sector play important roles as active partners.
- Community-based. Information collected and updated on a timely basis by those who are most familiar with local resources.
- Accountable. Accurate call statistics that identify health and human service needs and help quantify effective solutions for healthy and safe communities.
2-1-1 Business Plan (pdf)Michigan 2-1-1 Board Members
Name
|
Organization
|
| Jennifer Heston* |
Fraser, Trebilcock, Davis & Dunlap, P.C. |
| Ken Toll** |
United Way of Jackson County |
| Scott Dzurka*** |
Michigan Association of United Ways |
| John Zimmerman**** |
Retired |
| Peter Amar |
Fox Farm Consulting |
David Johnson
| DTE Energy
|
Martha Lancaster
| Char-Em United Way
|
| Jon Mead |
UPCAP |
| William Pell |
Gryphon Place |
| Doug Plant |
United Way for Southeastern Michigan |
| Christine Robere |
United Way of the Lakeshore |
| Darrell Zavitz |
The Dow Chemical Company |
|
|
| * President |
|
| ** Vice President |
|
| *** Secretary/Treasurer |
|
| **** Past President |
|